Category: Staffing Studies/Organizational and Operational Reviews

Evergreen also performed a workforce analysis across all departments. This included identifying staffing levels within each department and comparing them to peer organizations. Staffing by job family was analyzed, and comparisons were made between the City’s key performance indicators (KPIs) and those of its peers. Staffing recommendations were standardized by job family based on these KPIs, providing insights into the optimal staffing levels needed across the City.

A more detailed analysis was performed for 14 out of the 28 departments within the City. Building upon the initial analysis, this study assessed staffing levels and KPI comparisons while also identifying critical jobs within these departments that require further attention. Recommendations were made for improving workforce effectiveness, with a focus on critical roles to ensure future operational success.

Evergreen was hired by Rock Island County to conduct an Organizational Design Study of the Finance Department. Evergreen will perform the high level tasks: analyze the business needs of the County and identify the rationale for creating a new finance department; set clear, measurable goals for the new department aligned with organizational objectives; conduct a Situational Analysis: Assess existing capabilities, gaps, and potential challenges within the County; develop a department structure: design the department hierarchy, identify key roles, and assign responsibilities to include benchmarks and best practices; create a staffing plan; determine hiring needs and develop recruitment strategies; outline operational processes by defining major workflows, procedures, and standards within the department; allocate resources by estimating operational budgets for the department, technology, and support staff to the new department; develop an implementation plan with a phased approach; establish a communication strategy on how to inform stakeholders about the new department and its goals; and monitor and evaluate performance by setting up metrics to track progress and make adjustments as needed.

Evergreen was hired by Manatee County to conduct an IT Organizational Design Study. The results of the study will provide answers to the following questions: Should IT services be more centralized or decentralized? What is the optimal process allocation from an organizational design standpoint? What is the best structure to increase efficiency and effectiveness?

Note: Evergreen was previously hired by the County in 2023 to conduct a Staffing and Headcount Study for the IT Department and a Compensation Study.

Evergreen was hired by Calaveras County to conduct an Organizational Structure and Staffing Analysis of the Health and Human Services Agency.  Evergreen determined whether the department had adequate staffing to perform its mandated requirements. 

Note: Evergreen was previously hired in 2023 to conduct a Classification and Compensation for the County.

Evergreen Solutions was engaged with the City of Norwalk to conduct an Operations Review/Efficiency Study of the City and the school district. The primary purpose of the study was to identify and coordinate with the City to implement specific strategies to improve the efficiency of City government and K-12 public school operations in order to improve the value of government and educational services delivered to the community.  The Departments within the City’s scope, include: Information Technology; Community Services (i.e., Health Department, Human Services, Early Childhood, Youth Services, Human Relations and Fair Rent, and Library); Corporation Counsel; Finance (i.e., Comptroller, Management and Budgets, Purchasing, Tax Assessor, and Tax Collector); Economic and Community Development (i.e., Business Development and Tourism, Code Enforcement, Planning and Zoning, and Transportation, Mobility and Parking); Fire (Emergency Management); HR and Personnel; Operations and Public Works (i.e., Building Management, Engineering, Highways, and Recreation and Parks); Police; and Town Clerk.  Some of the Departments within Norwalk Public Schools in the scope includes: Facilities; Finance; Grants; Health Services; Human Resources; Information Technology; Operations; Maintenance; Purchasing; Recruiting/Talent Acquisitions; and Transportation.

Evergreen’s consultants performed the Efficiency Study in two parts for both the City and Norwalk Public Schools.  In Part 1, Evergreen’s consultants researched and analyzed the current performance by identifying areas where there was a high potential to improve efficiencies within the scope of the project, measuring and mapping the current state of the identified area; and analyzing the current state to determine the likely causes of inefficiencies.  In Part 2, Evergreen’s consultant identified the obstacle(s) to implement the recommendations; developed countermeasures to address the causes of inefficiencies; and designed the future state of the workflows with integrated countermeasures.

Evergreen Solutions was engaged with York County to conduct an Operational Assessment of the County’s Human Resource Function.  Evergreen’s consultants conducted a comprehensive review on the operational effectiveness and the identification of process improvements and other methods of optimizing service to the County in the areas of employee relations; HR compliance review; employee recruitment; .and training and organizational development. Evergreen further evaluated the Human Resources Department for effectiveness including, but not limited to: staffing of operations and providing recommendations for staffing levels and patterns to aid in efficiency, cost-effectiveness, and service; use of technology and management information systems; and process improvements and workflows for HR related communications and decision making.

Evergreen Solutions was again hired by the City of Fort Myers to conduct a Staffing Study of the Police Department. Evergreen performed the following tasks: developed a project plan summarizing tasks, milestones, and deliverables; conducted five interviews and four focus groups with various department stakeholders; reviewed current pay distribution of all ranks and identified pay challenges (i.e. compression, high volume of employees maxed out, etc.); analyzed current turnover trends by rank or level; explored development of additional ranks in the career structure to align with peers and best practices; amended and updated current career development plan (CDP), including what was needed for promotion, and the pay increases of promotion; provided recommendations on patrol shift make-up to align with recommended rank structure changes; and created a new compensation plan to align with recommended CDP, including one step approach and one alternative approach (hybrid or open).

Evergreen Solutions was engaged with the Town of Carolina Beach to conduct a management, organizational structure, and efficiency study. The objective of this study was to review all Town Departments, current management structure, staffing, and current/future staff workloads and to make recommendations regarding the most effective and efficient management and organizational structure and staffing to meet the service levels expected by elected officials, Town residents, business owners, and visitors. The study was performed in conformance with the following directives: review current and past organizational structures and staffing levels; review and summarize current services provided and staff workloads for all departments (winter and summer); determine what is working well with the Town’s organizational structure and staffing levels and determine the areas that may need improvement; compare and contrast the Town’s organizational structure, services, and staffing levels with other similar sized cities in North Carolina and other industry staffing standards, if available; review current and future Town services and workloads to determine the most effective and efficient management and organizational structure to meet the demands and expectations of elected officials, Town residents, business owners, and visitors; review current and future Town tax structure to other towns of similar size and makeup; determine a method of assessing the health of the organization’s culture, internal relationships, and attitudes toward the workplace. As a result of the assessment, Evergreen determined effective measures to improve those areas that need addressing; determined cost saving measures that could be implemented that would allow similar or increased levels of service and that would improve overall efficiency; and identified performance measures that would result in assessing the effectiveness of those recommendations that were to be implemented.