Evergreen also performed a workforce analysis across all departments. This included identifying staffing levels within each department and comparing them to peer organizations. Staffing by job family was analyzed, and comparisons were made between the City’s key performance indicators (KPIs) and those of its peers. Staffing recommendations were standardized by job family based on these KPIs, providing insights into the optimal staffing levels needed across the City.
A more detailed analysis was performed for 14 out of the 28 departments within the City. Building upon the initial analysis, this study assessed staffing levels and KPI comparisons while also identifying critical jobs within these departments that require further attention. Recommendations were made for improving workforce effectiveness, with a focus on critical roles to ensure future operational success.