Town of Carolina Beach, NC: Management, Organizational Structure, and Efficiency Study

Evergreen Solutions was engaged with the Town of Carolina Beach to conduct a management, organizational structure, and efficiency study. The objective of this study was to review all Town Departments, current management structure, staffing, and current/future staff workloads and to make recommendations regarding the most effective and efficient management and organizational structure and staffing to meet the service levels expected by elected officials, Town residents, business owners, and visitors. The study was performed in conformance with the following directives: review current and past organizational structures and staffing levels; review and summarize current services provided and staff workloads for all departments (winter and summer); determine what is working well with the Town’s organizational structure and staffing levels and determine the areas that may need improvement; compare and contrast the Town’s organizational structure, services, and staffing levels with other similar sized cities in North Carolina and other industry staffing standards, if available; review current and future Town services and workloads to determine the most effective and efficient management and organizational structure to meet the demands and expectations of elected officials, Town residents, business owners, and visitors; review current and future Town tax structure to other towns of similar size and makeup; determine a method of assessing the health of the organization’s culture, internal relationships, and attitudes toward the workplace. As a result of the assessment, Evergreen determined effective measures to improve those areas that need addressing; determined cost saving measures that could be implemented that would allow similar or increased levels of service and that would improve overall efficiency; and identified performance measures that would result in assessing the effectiveness of those recommendations that were to be implemented.