In March 2009, Evergreen Solutions launched a comprehensive Operations and Process Review and Assessment of the Department of Health and Human Services (DHHS) Human Resource functions for the State of Nebraska. In addition to conducting the review, Evergreen Solutions also assisted with the implementation of our proposed recommendations.
Our team worked for approximately seven months through the four-phased study. Each phase was designed to meet the state’s objectives. Phase one, Project Initiation, included the finalization of the work plan and collection of data. During phase two, Environmental Scanning and Stakeholder Involvement, Evergreen Solutions’ consultants analyzed and evaluated different business processes, conducted interviews, and identified organizational obstacles or barriers to service delivery. The third phase, Development of Department Structure and Service Delivery Strategy, included tasks to meet the state’s objectives to identify opportunities and strategies for improving the service delivery process, as well as identified processes that can be streamlined, and conducted a cost-benefit analysis of services. Finally, in phase four, Development of Department Structure and Service Delivery Strategy, our consulting team created an overall implementation plan and delivered recommendations for the functional and process transitions.
The State of Nebraska’s DHHS has six divisions: Behavioral Health, Children and Family Services, Developmental Disabilities, Medicaid and Long-Term Care, Public Health, and Veterans’ Homes.