Tax Collector of Palm Beach County, FL: Organizational Structure Study of Payment Processing Center

Evergreen Solutions was engaged with the Palm Beach County Tax Collector’s Office to conduct an Organizational Structure Study of the Payment Processing and Batch Processing Centers.  For the Organizational Structure Study, Evergreen’s consultants collected pertinent data on current operations and structure; interviewed the two managers and the director; collected process flow and outcome data; identified best practices in payment processing; generated and discussed findings; and provided recommendations for improved efficiency and effectiveness.