City of Gaithersburg, MD: Staffing Assessment

Evergreen was hired by the City of Gaithersburg to conduct a staffing assessment. The goal of this study is to ensure staffing resources are effectively aligned with service demands, strategic priorities, and long-term sustainability. Evergreen’s consultants will perform the following tasks: review the City’s organizational charts, department budgets, strategic plans, job descriptions, and performance reports; gather and review quantitative and qualitative data related to current staffing levels, FTE allocations, job classifications, and workload indicators; conduct interviews or focus groups with department heads and key personnel to understand operational needs, service delivery models, and areas of concern; identify metrics or operational data that reflect workload (e.g., call volume, cases processed, permits issued, inspections completed); evaluate the current organizational structure, span of control, supervisory ratios, and distribution of responsibilities; identify inefficiencies, service gaps, duplication of effort, or opportunities for process improvement; compare staffing levels and structures with similar sized municipalities providing comparable services; project future staffing needs; provide recommendations at both the department and organizational level regarding optimal staffing levels, reallocation of resources, or organizational restructuring; and present findings to City leadership and elected officials.