Find samples of our previous and ongoing projects below. Please contact us to learn more.
Evergreen Solutions, LLC, a national provider of public sector consulting services, announced today that the firm plans to expand its operation in Tallahassee, FL. Evergreen will relocate to a new facility to accommodate a number of new staff recently added to the Evergreen team. The expansion and relocation is part of an overall strategy to better meet client needs.
Evergreen will be located near the corner of Hermitage Boulevard and Capital Circle NE, and is scheduled to open the new location in early April 2013. Evergreen’s new address is 2878 Remington Green Cir, Tallahassee, FL 32308.
Evergreen Solutions Awarded GSA Schedule Contract
The General Services Administration (GSA) has awarded Evergreen Solutions a schedule on the Mission Oriented Business Integrated Services (MOBIS) contract. GSA schedules are important contracts that the Federal Government uses to select vendors for services at previously agreed upon prices. The proposal and negotiation process to obtain a schedule is arduous and takes several months to complete.
Under this contract, Evergreen Solutions is an approved federal government vendor who will be able to provide any Federal Government Agency with the following services related to MOBIS: Management Consulting Services (SIN 874-1), Survey Services (SIN 874-3), and Program Integration and Project Management Services (SIN 874-7). The contract is for a five year period with three renewal options. Evergreen Solutions' contract number is GS-10F-0252U and it is effective until June 8, 2013.
Based on a recent survey, Evergreen Solutions excels in client performance ratings! With the continual growth at Evergreen Solutions, it is important that customer satisfaction never falters. That is why we are proud to announce that in a recent survey conducted by Dun and Bradstreet, we have achieved the highest satisfaction ratings in all areas! The consulting services that Evergreen Solutions provides have been ranked among the highest quality in the nation. Dun and Bradstreet affirmed our place as one of the top consulting firms in the business by ranking us in the top 90th percentile in all areas including, but not limited to reliability, cost, quality, timeliness, customer support, and order accuracy.
Evergreen Solutions has been added to the list of approved vendors that can provide information technology technical staffing for the University of Oklahoma and the State of Maine's Office of Information Technology. Evergreen Solutions has been listed as a provider of staff augmentation services for school districts, municipal governments, and state governments across the country, for years providing services to Hillsborough County Public Schools, Pinellas County Board of County Commissioners, and the State of Florida, for example.
Evergreen Solutions has been selected by Orange County Public Schools to conduct a comprehensive program evaluation of its Exceptional Student Education (ESE) Program to determine program effectiveness in supporting positive outcomes for students receiving special education and gifted services. The program evaluation will identify areas of strength and areas for improvement in the organization and delivery of services.
As part of the evaluation, Evergreen will conduct an analysis of the characteristics of the School Board of Orange County (SBOC) Exceptional Student Education population and their outcomes and an analysis of program effectiveness in specific task areas to include: The Continuum of Services including regular class supports of consultation, support facilitation and co-teaching, resource room, separate classrooms, center school sites and separate day schools.
Upon completion of the evaluation, Evergreen will provide a final summary report to the SBOC with information and guidance that can enhance the district’s efforts in the continuous improvement to expand learning and other positive outcomes for special education and gifted students.
Evergreen was selected by Chapel Hill-Carrboro City Schools (CHCCS) to conduct an Employment Study for all 800 classified employees. The intent of the study was to identify opportunities for making improvements, adjustments, and corrections in the district’s operations (i.e., job structures, staffing levels and pay scales), as well as allow CHCCS to remain competitive in retaining and attracting talent for classified positions.
Classified employees participated in focus groups, interviews, and a job analysis to determine the best classifications for the work performed. In addition, staffing levels and pay ranges were analyzed in the public and private sector to determine the appropriate pay levels for included jobs. Evergreen developed recommendations and guidelines for the continued administration and maintenance of the classification and compensation structure, including recommendations and guidelines related to: how classified employees will move through the pay structure/system as a result of transfers, promotions, or demotions; how to pay employees whose base pay had reached the maximum of their pay range or value of their position; the proper mix of pay; how often to adjust pay scales and survey the market; the timing of implementation; and how to keep the system fair and competitive over time. Evergreen will also provide the necessary training and materials to the appropriate CHCCS staff so that an understanding of the methodology and how to implement, administer, and maintain the recommended total compensation system can be accomplished.
Toledo Public Schools, Ohio: Performance Audit of District Operations
Evergreen Solutions has been selected by the Toledo Board of Education to conduct a Performance Audit of District Operations in Toledo Public Schools. The 90-day Performance Audit will include a comprehensive review of central office management; human resources and personnel management; curriculum and instruction; facilities use and management; financial management; transportation; food services; technology; and safety and security. The Evergreen team will conduct two extended visits to the district to evaluate operations, including a diagnostic review to gather preliminary data and information on the district, as well as a secondary visit to conduct an in-depth review of each operation.
Evergreen will use a number of tools and techniques to conduct the study and gather information from all stakeholders. In addition to site visits consisting of interviews and focus groups, Evergreen will survey central office administrators, principals, and teachers. Further, Toledo Public Schools will be benchmarked against several peer school districts to assess service delivery, efficiency, and effectiveness. Evergreen will pair the results of these activities with a review of operations against industry best practice for each operation to make recommendations on improvements in Toledo Public Schools.
The study will conclude with a detailed report on findings and resulting recommendations; each of which will detail implementation steps for the district. Resulting findings and recommendations will align with the existing mission, strategies, and goals of the district.
Evergreen Solutions has been selected by the Florida Department of Education to evaluate the state’s $700 million Race to the Top (RTTT) grant program, including all 50 state-level RTTT projects. The national Race to the Top grant program was announced in 2009 as part of the American Recovery and Reinvestment Act. Race to the Top aims to raise student achievement by focusing all initiatives on eight specific national reform criteria, including:
1. Supporting the transition to enhanced standards and high-quality assessments
2. Accessing and using state data
3. Using data to improve instruction
4. Improving teacher and principal effectiveness based on performance
5. Ensuring equitable distribution of effective teachers and principals
6. Improving the effectiveness of teacher and principal preparation programs
7. Providing effective support to teachers and principals
8. Turning around the lowest-achieving schools
In late 2010, the United States Department of Education announced that Florida, along with ten other states, would be the recipient of Race to the Top grant funds. The Florida Department of Education will execute the state’s Race to the Top grant program through a series of 14 local education agency (LEA) projects and 50 state-level projects, which each fall under one of the eight national reform criteria. In Florida, 62 school districts will participate in the state’s Race to the Top grant program. Evergreen Solutions will work with state leaders to implement a comprehensive evaluation plan of Florida’s Race to the Top program to measure success of the 50 state-level projects as well as the state’s oversight and support of the 14 LEA projects.
In August 2011, prior to being selected as the state’s Race to the Top grant evaluator, Evergreen Solutions was selected to design the evaluation work plan for Florida’s Race to the Top program. The evaluation work plan includes specific yet adaptive evaluation tasks that will ensure all 50 state-level projects are conducted efficiently and effectively, and with fidelity to the state’s original scope of work. Evergreen’s work plan for the evaluation of Florida’s Race to the Top program includes 17 work tasks, 139 task activities, and 87 unique deliverables. These activities include data collection and analysis, interviews, focus groups, surveys, and onsite visits as well as formative evaluation activities to be conducted throughout the remaining three years of the grant program and summative evaluation tasks to be completed at the end of the state’s four year Race to the Top grant program. Grant evaluation teams will be organized around each of the eight national reform criteria and will ensure that success is measured and reported for all of the 50 state-level projects.
Following finalization of the Race to the Top evaluation work plan, Evergreen Solutions was selected in November 2011 by the Florida Department of Education to lead implementation of the Race to the Top evaluation work plan. Evergreen’s selected team of evaluators includes 19 subject matter experts who will work closely with the Florida Department of Education’s Race to the Top project team to evaluate grant activity. Evergreen’s comprehensive information and data system will be used for reporting and data collection during the evaluation. Evergreen Solution’s evaluation of Race to the Top will conclude in June 2014 with a comprehensive report on Florida’s success in implementing the Race to the Top program.
Evergreen Solutions was retained by Portland Public Schools (PPS) to conduct a comprehensive compensation study, including a salary and benefits survey, and a comprehensive classification, organizational design and structure study. The first phase of the study will include orientation sessions and workshops with PPS staff, a review of existing job descriptions, interviews with managers and supervisors, and preparation of draft job descriptions. Phase two will include recommendation of a job classification structure, as well as implementation and training. The study will also include the review and preparation of updated organizational charts, a comprehensive compensation study, and an employee evaluation system.
Pinellas County Schools, Florida: School Improvement Grant Evaluation
Evergreen Solutions has been selected by Pinellas County Schools to evaluate the district’s School Improvement Grant (SIG). SIG funds are used to provide adequate resources in order to raise substantially the achievement of students in low-performing schools. Evergreen will evaluate Pinellas County Schools’ SIG to determine if the intervention implementation is effective and on track. The evaluation will be based on the stated objectives of the grant program. These goals include transforming school culture through initiatives aimed at improving staff knowledge and skills; enriching curriculum by improving teacher pedagogical skills and developing high quality curriculum units; and building connections related to parent involvement, student-teacher relationships, and community involvement in school activity.
Evergreen’s evaluation focuses on establishing a baseline in student performance data, teacher and stakeholder perception, and observations, and periodically comparing these baselines to ongoing performance data to measure improvement based on predetermined indicators. Evergreen will continually report performance and recommend adjustments to delivery and implementation of SIG activities to school leaders.
Evergreen Solutions was retained by Loudoun County Public Schools to conduct a detailed compensation analysis of its instructional and support workforce. Major regional peers were included in the salary survey and recommendations were made on how best to position Loudoun County in the future.
Texas Legislative Budget Board: Pilot Charter Reviews
The Texas Legislative Budget Board has selected Evergreen Solutions to complete a comprehensive pilot charter review of the Meyer Park, Southwest School, and Kandy Stripe charter schools. The review will serve to develop and test policies and procedures that evaluate the quality of services provided by Charter holders and to develop accomplishments, findings, and recommendations that improve the quality of services provided by the Charter holder. The pilot will identify strategies to improve charter operations, identify opportunities to reduce costs, and highlight exemplary programs. Results of the pilot, including tools and methodologies, will be used in future reviews of Texas charter schools.
Evergreen will focus the review of charter schools on five core functional areas, including educational service delivery; charter leadership, organization and management; financial, asset/risk and purchasing management; safety and security; and facilities planning, use, and management. Evergreen will work closely with LBB to develop prototype materials to review each of these areas, including surveys and or on-site visits and guides. Upon completion of the prototype review materials, Evergreen will assess the operation of each charter school and provide specific findings and recommendations for areas where issues are identified. Each recommendation will be accompanied by a five-year fiscal impact. The end result will be a finalized methodology to review Texas charter schools in the future, the accompanying tools to perform a review, and a report on the review of operations at Meyer Park, Southwest School, and Kandy Stripe using these methodologies and tools.
World Communications Charter School, Pennsylvania: Comprehensive Strategic Planning
The World Communications Charter School in Philadelphia has selected Evergreen to complete comprehensive strategic planning activities to develop a strategic plan which will serve as a map for senior leadership and staff to guide direct business actions towards meeting school goals. The objective of the planning process is a final comprehensive Strategic Plan which addresses where World Communications Charter School is at the current point in time; where the school would like to be; the actions and activities the school will take to get there; and how the school will measure outcomes, progress, and success. To ensure these important questions are answered and that World Communications Charter School realizes the benefits of a successful strategic planning process, Evergreen has designed a three-phase work plan which is subdivided into eight unique tasks.
The first step in the strategic planning process is to analyze World Communications Charter School’s existing data (such as previous completed strategic plans, administrative policies and practices, and financial documentation available). This first step will allow Evergreen to define the context for which the school is operating in, which will ultimately drive creation of the Strategic Plan. Following this task, Evergreen will conduct outreach sessions to solicit input from World Communications Charter School stakeholders. This process will include the collection of feedback in one-on-one and small group settings regarding performance measures, monitoring processes, and vision, mission, and purpose of the Strategic Plan under development. Finally, Evergreen will use the results from the aforementioned processes to draft a Strategic Plan and submit to World Communications Charter School before submitting a final Strategic Plan in Summer 2012.
Evergreen Solutions was selected by Halifax County, North Carolina to conduct consulting and related services to provide an in-depth Feasibility Study on the potential for consolidating school systems or making other improvements in Halifax County's three public school systems. The primary intent of this study is to review the operations of the three school districts to make recommendations on improvement of the overall efficiency and efficacy of their operations. In the end, Evergreen will submit to Halifax County a comprehensive report detailing options for improving the school systems, which will include an evaluation of the pros and cons of consolidating the three districts.
The study will include detailed analysis of specific areas of the three districts, including the financial situation as it presently stands with the three school systems; the educational impact of each school system; student populations and how best to assign students to schools; future population estimates to plan for accommodating the expected number of students; and other information as relevant to the comprehensive nature of the study. Evergreen’s Team will use a combination of tools to collect and analyze pertinent data, including peer district benchmarking, best practice databases, online surveys, survey benchmark database, and interviews and questionnaires.
World Communications Charter Schools, Pennsylvania: Executive Search for Principal
Evergreen Solutions is on contract to conduct an executive search to find a principal for the World Communications Charter School in Philadelphia, Pennsylvania. Specifically, Evergreen will conduct a comprehensive needs assessment for the school as well as oversee marketing efforts to attract talented candidates. Further, Evergreen will interview potential candidates and provide the CEO of World Communications Charter Schools with a list of individuals qualified for the position.
The needs assessment will consist of meetings with school stakeholders, including teachers, select parent groups, and the Board of Directors. Additionally, Evergreen will tour the school, observe classes, and meet staff as well as review the schools mission and budget information to form a complete picture of the unique needs of the school. This will allow Evergreen to assist the school in identifying a candidate who will lead the school successfully into the future.
Evergreen Solutions has been selected to conduct an Organizational Efficiency and Effectiveness Study for Manchester Public Schools. The primary intent of this study is to review the operation of the district's central office and business operations (human resources, payroll, purchasing, accounts payable and budget) to make recommendations on staffing and required qualifications and the improvement of the overall efficiency and efficacy of the offices and practices. In addition, the middle management (defined as principals, assistant principals, department heads, directors, coordinators, specialists, supervisors) structure and functions will be analyzed to ensure that the leadership and services provided are efficient and effective in support of the district’s educational program.
The study will document the current allocation of resources and the anticipated allocation of resources to meet the needs of the district as envisioned by key stakeholders. The goal of the study is to create a cost-effective administrative system that will support the educational program and serve the district well into the future.
Evergreen Solutions is conducting an Organizational Effectiveness and Efficiency Study in the Richland Two School District. The study will include a comprehensive analysis of programs and operations involving on-site visits; surveys and focus groups with central office administrators, school administrators, and teachers; and a comprehensive analysis of operational data. During the process, Richland Two will be benchmarked against comparison school districts to measure the relative efficiency and effectiveness of the district’s operations. In addition, Evergreen will request input from community stakeholders including parents, employees, and the community at large through submission of email-based feedback.
The study will focus on instructional improvements as well as efficiency and effectiveness improvements to non-instructional operations such as finance, facilities, safety and security, transportation, human resources, technology, and district organization and management. In total, nine functional areas will be assessed during the study period. For each function, Evergreen will systematically evaluate processes, systems, and operations using specific performance review procedures. In the end, the Evergreen team will present a comprehensive report detailing findings and recommendations to improve operations.
Evergreen Solutions was retained by Williamsburg James City Public Schools (WJCPS) to conduct a comprehensive compensation and classification study of certified and support staff. The study will include employee focus groups, job evaluations, salary and benefits market analysis, and recommendations. In addition, the study will assess longevity pay, pay for performance, compensation for advanced degrees, and other innovative compensation approaches. Market analysis will include a market assessment of similar school divisions, municipalities, and private employers to ensure the compensation system at WJCPS is competitive with the area’s labor market.
Specifically, Evergreen will review salary structures for all teachers, support staff, and administrators and propose structures that are clear and understandable. This process will include the review and validation of existing job placements within the proposed compensation structure for support staff and administrators. To accomplish this, Evergreen’s team will conduct a comprehensive salary study to establish current market levels of compensation for surveyed positions, using market peer organizations. For teaching classifications, Evergreen will propose a competitive pay rate applicable to each step in the teacher compensation structure, whereas for support staff and administrators, Evergreen will propose a minimum, midpoint, and maximum rate for each grade. If Evergreen’s findings and recommendations lead to a proposed increase in funding, the final report will include a proposed phased approach to funding the new pay system. All in all, Evergreen will ensure that external equity in the pay system is present at WJCPS.
Internally, Evergreen will review documentation and equity of WJCPS’ current compensation system. In validating job functions for all employees, Evergreen will ensure that staffing levels are efficient for school district operations, review FLSA determinations, and ensure ADA requirements are accurate. At the end of the study, Evergreen consultants will produce a comprehensive report detailing the findings and recommendations of the study.
Hamilton-Wenham Regional School District has selected Evergreen Solutions to conduct an Operational Audit of school district operations. The purpose of the Operational Audit is to complete an external review of the efficiency of various departments and operations within the Hamilton-Wenham Regional School District (HWRSD) and to present a final report of the findings, commendations, recommendations and projected costs and or cost savings associated with the recommendations.
The review will ensure that non-instructional functions are operating efficiently and identify short- and long- term savings that can be gained through the implementation of best practices. During the process, existing and potential collaboration, regionalization and cost sharing efforts will be reviewed and identified to ensure that school operations are being conducted as efficiently and effectively as possible. In addition to auditing the operations of the HWRSD, Evergreen will examine the efficiency of instructional services with the ultimate goal of providing guidance to the HWRSD in determining whether educational dollars are being utilized to the fullest extent possible; and where indicated, identify recommendations to reduce costs while maintaining or improving the quality of education.
Throughout the Operational Audit, Evergreen’s team will review: personnel policies and procedures including compensation, benefits, and the staff performance evaluation process; union contract negotiations, procedures, and management; staffing levels, allocations, composition, ratios, and policies and procedures; accounting processes; IT systems; school committee costs and reporting; and elementary level grade and class configuration. In addition, Evergreen will review policy, procedures, practices and controls in the areas of time keeping, purchasing, inventory control, curriculum, special education, traffic, cafeteria, medical, athletics, and extracurricular programs. In regards to structural effectiveness of the RSD, Evergreen will also review costs associated with interaction between HWRSD, State Departments, Associations, and other Towns as well as evaluate the Center School as a site for Administrative Services.
Evergreen will then compile a comprehensive report detailing the findings of the study as well as summarizing the evaluation process. Recommendations to improve the efficiency and effectiveness of HWRSD operations will be provided in conjunction with methods to implement change based on these recommendations. As a result of the Operational Audit, Evergreen intends to assist HWRSD become a school district that is competitive, cutting-edge, and ready to take on the challenges of the 21st century.
Rock Hill Schools contracted with Evergreen Solutions to provide a comprehensive assessment of its Operations Department in which Evergreen Solutions will evaluate six specific functional areas of the department. Evergreen Solutions’ project approach will use several methodologies and tools to both plan and manage this school district study while following a customized work plan based on our experience in conducting facilities, plant operations, and operational studies in school districts around the country.
Areas that will be included in the evaluation are: personnel, including organization and staffing levels, administration and management staff, office support staff, maintenance staff, grounds staff, and custodial staff; procedures, including payroll and time reporting, work order system authorization and control, purchasing procedures, budget procedures and cost controls, preventive maintenance, warehousing, safety, and emergency preparedness; fleet vehicles and equipment management; energy management and control; training and skill development programs; and internal and external communications.
The Burke County Commissioners contracted with Evergreen Solutions to complete a Financial Review of the Burke County School System. This review includes a detailed analysis of all of the school system’s financial management functions, including accounts payable, payroll, internal allocation of resources, internal controls, impact of federal and state reporting requirements, use of grant funds and procurement.
The project also includes a review of the other operations in the Burke County School System, including organization and management, technology, safety, human resources, food service, transportation, and facilities.
Evergreen Solutions, as a subcontractor to The TransPar Group, is conducting a study with Orange County Public Schools (OCPS) Transportation Department. The study will focus on organizational efficiency; data reporting; staffing and organization; vehicle maintenance; and various other aspects of the transportation system employed at OCPS. The overall goal will be to increase operational efficiency in all areas possible in order to reduce costs in the transportation function of the school district.
Evergreen Solutions will focus primarily on state-level, finance, and compliance matters. Specifically, the Evergreen Team will determine which costs are out of line based upon rider counts, miles, buses, and Florida comparisons as well as establish action items to address each inefficiency identified. Evergreen Solutions will also analyze the current process for collecting transportation data in the school district and determine if the data are accurately compiled and reported to the Florida Department of Education.
The purpose of this project was to provide an objective Management and Curriculum Audit for the Guam Public School System. Evergreen Solutions conducted an independent management and curriculum audit using nationally recognized auditing standards, inclusive of academic (curricular) programs and operational (support) services.
The school management and curriculum audit identified and assessed deficiencies in GPSS's organizational structure; compliance with federal and local laws; compliance with board policies; physical and operational security; workflow designs and management; internal controls; staffing levels and competencies; management levels and competencies; management practices; training standards and practices; compliance and creation of policies and procedures; adequacy of facilities; physical plant management effectiveness and efficiency; technical and administrative infrastructure; redundancy of systems and procedures; productivity and quality standards; recruitment, certification, and training of teachers; and recruitment, training and staff development.
P.L. 29-19, Section 84 requires that a management and curriculum audit of the Guam Public School System be conducted. There is a need to conduct periodic assessments of the Guam Public School System for the following purposes:
- to ascertain whether the System is providing an adequate public education as defined by the Title 1 GCA 715;
- to evaluate the effectiveness of GPSS administrators in implementing board policy and in fulfilling assigned objectives;
- to evaluate the effectiveness of GPSS-instructional personnel and their ability to meet curriculum goals; and
- to recommend alternatives to correct systemic deficiencies and to improve the ability of GPSS personnel to fulfill assigned objectives.
In June 2008, Evergreen Solutions consultants returned to Guam to conduct an Audit of the Food Services Program for the Public School System. The review will look at financial performance, breakfast and lunch participation rates, catering services, and food quality. The audit will compare the outsourcing of food services to the internal food services operation in GPSS.
In September 2008, Evergreen Solutions initiated its fourth school system project in North Carolina in the past three years with a Financial Review of the Duplin County School System. This review included a detailed analysis of all of the school system’s financial management functions, including payroll, internal allocation of resources, internal controls, impact of federal and state reporting requirements, discretionary spending, use of technology to support financial functions, use of grant funds, procurement, and travel expenditures.
The project also included a review of some of the system’s other operations, including organization and management, human resources, food service, transportation, and facilities.
Duplin County School System has over 9,000 students in 15 schools, and is located in Kenansville, North Carolina.
Evergreen Solutions completed completed two School Performance Reviews in two Oklahoma Public Schools-Cement Public Schools and Tipton Public Schools in Septemeber 2008. They studies were condcuted for the Oklahoma Office of Accountability. The School Performance Reviews of Cement Public Schools and Tipton Public Schools consist of the following components:
- Management, Personnel, and Communications: Findings, commendations, recommendations, and estimates of costs and savings regarding the school district's organization, management, and personnel as well as the district's long-range planning process and community involvement.
- Instructional Delivery: Findings, commendations, recommendations, and estimates of costs and savings regarding the school district's instructional delivery, educational programs, and technology related to instruction.
- Business Operations: Findings, commendations, recommendations, and estimates of costs and savings regarding the school district's business operations, asset and risk management, financial management, purchasing and warehouse services, human resources, and payroll.
- Facilities Use and Management: Findings, commendations, recommendations, and estimates of costs and savings regarding the school district's facilities use and management, safety and security, and energy management.
- Support Services: Findings, commendations, recommendations, and estimates of costs and savings regarding the school district's support services. These services include computers and technology, food services, and transportation services.
In January 2008, the Dayton Foundation, working with a Business and Citizens Advisory Committee, contracted with Evergreen Solutions, LLC to conduct a comprehensive diagnostic review of operations in Dayton (Ohio) Public Schools. This urban school district has been plagued with decreased school enrollment, declining fiscal resources, and lower than expected student achievement at many schools and grade levels. The Evergreen Consultant Team conducted surveys of central office administrators,principals, and teachers. The study focused on instructional improvements as well as efficiency and effectiveness improvements to non-instructional operations including finance, facilities, safety and security, transportation, human resources, technology, and district organization and management.
Department of Defense (sub to Cotton and Company)
In August 2007, through Cotton and Company, Evergreen Solutions employees were contracted to conduct an independent audit of the Army and Air Force Exchange Services (AAFES) School Meal Program (SMP) to assess the accuracy of collections and accounting for the Department of Defense Dependent Schools (DODDS). The SMP is a USDA Child Nutrition Entitlement Program funded by three primary sources: USDA reimbursements and commodities, Department of Defense Education Activity (DODEA) appropriations, and the meal prices charges to students.
The audit reviewed SMP operations annually from government fiscal years 2004-2006 and include information from AAFES Headquarters in Dallas, Texas as well as 10 schools and five accounting offices in three European (Germany, Italy and the United Kingdom) and two Pacific countries (Korea and Japan). Areas under review include claims for reimbursement, accounting systems, annual reconciliation processing, financial management, financial reporting, staffing, foreign currency exchange, and nutritional adequacy.
The Los Angeles Unified School District is the second largest in the country with approximately 750,000 students and 900 schools. As part of a two-phase review, Evergreen Solutions studied the most significant audits, reports, and studies on the district's organizational performance and assessed what was implemented, what was not, and the reasons why.
Phase I was completed in March 2007 and included an in-depth evaluation of the district's food services program. Phase II, completed in fall of 2007, included studies of the following:
- Safety and security
- Budgeting and payroll
Washington State Auditor's Office: Yellow Book Performance Audit of the Administrative and Overhead Operations at the Ten Largest School Districts in the State of Washington
As a subcontractor to Cotton and Company LLP, Evergreen Solutions applied its education expertise to a comprehensive, independent performance audit of the administrative and overhead operations of the ten largest school districts in the state of Washington.
The districts being reviewed include:
- Seattle School District
- Tacoma School District
- Spokane School District
- Kent School District
- Evergreen (Clark) School District
- Lake Washington School District
- Federal Way School District
- Vancouver School District
- Puyallup School District
- Edmonds School District
The audit reviewed and analyzed the economy and efficiency of the administrative and overhead operations at these school districts and was conducted in accordance with government auditing standards.
STATE GOVERNMENT PROJECTS
Evergreen Solutions has been selected by the State of Florida Department of Veteran’s Affairs to develop a business case analysis of three options to determine the most cost effective structure to ensure the highest quality of care to operate the state veteran’s long-term healthcare facilities. The objective is to ensure high quality of care by utilizing current professional standards of practice, ensuring resident and staff satisfaction, measuring the ability to meet the physical and clinical needs of the residents, and achieving the desired health outcomes as specified in individual care plans. Evergreen will conduct operational forecasting in combination with analyzing the current operating environment of the department.
During the analysis, Evergreen will measure nursing home quality by assessing staff levels, health inspections, and quality measures as defined by the Centers for Medicare and Medicaid Services (CMS). Through this process, Evergreen will determine the most effective and efficient ways to deliver services. In the end, a recommended option for providing the most efficient and effective services will be made by Evergreen to ensure financial sustainability based on current levels of revenue and expense at the department.
Evergreen Solutions was retained by the Florida Department of Management Services to review the EEO reporting methods, formulas, and business requirement document for its automated HR tool. Each measure was compared to best practices and the computational elements reviewed and verified for accuracy.
The Florida State Board of Administration (SBA) has contracted with Evergreen Solutions to update its compensation and classification system and ensure that internal and external equity is maintained. As part of the update, Evergreen Solutions is reviewing the current structure that was established in 2006; determining the impact of compression since new employees are being hired further into the range than before; verifying overall grade placement and internal equity for the organization as a whole; and ensuring external equity with the marketplace utilizing primary and secondary data collection techniques.
The Florida Department of Education has retained Evergreen Solution’s to evaluate the performance of the Florida Ready to Work (RTW) Program. Established in 2006, the Ready to Work Program is a statewide workforce education and economic development program. The goals of the Florida Ready to Work Program are to provide students and jobseekers with a standard credential that certifies their workplace readiness and ability to succeed on the job; save employers time and money by taking the guesswork out of the hiring process; help educators and workforce development partners prepare today’s students and jobseekers for tomorrow’s jobs; and help attract businesses with high-wage jobs to Florida which will grow Florida’s economy.
Evergreen Solutions is conducting a comprehensive evaluation of the program throughout the State of Florida which will involve visiting sites to obtain data and performance information from RTW shareholders. These shareholders, including job seekers, site administrators, and employers, will provide real time feedback on how they feel the RTW Program is performing. In addition to administering surveys and conducting onsite visits, Evergreen Solutions will analyze data collected through the program, such as courseware utilization, performance of those taking assessments, employment rate for those with Ready to Work certifications, as well as overall success rate in varying geographic areas around the state.
State of Nebraska: Operations and Process Review and Assessment of the Department of Health and Human Services (DHHS) Human Resource Functions
In March 2009, Evergreen Solutions launched a comprehensive Operations and Process Review and Assessment of the Department of Health and Human Services (DHHS) Human Resource functions for the State of Nebraska. In addition to conducting the review, Evergreen Solutions will also assist with the implementation of our proposed recommendations.
Our team will work for approximately seven months through the four-phased study. Each phase was designed to meet the state’s objectives. Phase one, Project Initiation, includes the finalization of the work plan and collection of data. During phase two, Environmental Scanning and Stakeholder Involvement, Evergreen Solutions’ consultants will analyze and evaluate different business processes, conduct interviews, and identify organizational obstacles or barriers to service delivery. The third phase, Development of Department Structure and Service Delivery Strategy, includes tasks to meet the state’s objectives to identify opportunities and strategies for improving the service delivery process, as well as to identify processes that can be streamlined, and conduct a cost-benefit analysis of services. Finally, in phase four, Development of Department Structure and Service Delivery Strategy, our consulting team will create an overall implementation plan and deliver recommendations for the functional and process transitions.
The State of Nebraska’s DHHS has six divisions: Behavioral Health, Children and Family Services, Developmental Disabilities, Medicaid and Long-Term Care, Public Health, and Veterans’ Homes.
North Carolina Legislative Services Commission: Study of Structure and Organization of the State Board of Education, State Superintendent of Instruction, and Department of Public Instruction
In October 2008, Evergreen Solution began a project with the Program Evaluation Division of the North Carolina General Assembly, as part of the Appropriations Act of 2008, to conduct a Policy Analysis of Education Governance in North Carolina. This analysis includes a review of the State Board of Education, the State Superintendent of Education, and the Department of Public Instruction.
The study will include, but not be limited to:
- analysis of the roles of agencies and individuals;
- analysis of governance structure;
- review of oversight and accountability;
- peer state education agency size and output comparison;
- analysis of Department of Public Instruction organization problems;
- analysis of Department of Public Instruction accountability and quality; and
- best practices assessment of similar organizations.
The study will conclude with a comprehensive report and implementation plan, multiple presentations to the General Assembly, and draft legislation.
Nationally, the meals of more than two million students who are eligible for free or reduced price breakfasts go unserved. While this is a problem nationally, Florida is one of the states with the highest percentage of eligible students who are not consuming the free or reduced price meals they are eligible for, especially in secondary schools.
The purpose of Evergreen Solutions' contract with the Florida Department of Education, which concluded in August 2008, was to study the reasons for this lack of participation in Florida's 67 school districts. The scope of services includes designing tools, strategies, and preparing for the use of effective, tailored market research for secondary students, staff, and parents.
Evergreen Solutions, in association with Five Points Technology, is providing the Florida Department of Health outsourcing services to fulfill the Department's Public Health and Medical Preparedness and Response Consultant position.
As a function of this agreement, the consultant will:
- review the relationship of other community providers as well as local Emergency Management Plans.
- assure that exercises and plans are in keeping with practical aspects of the problem being addressed.
- attempt to formulate a building block approach to disaster planning to allow for public and private entities to achieve success and not be overcome by the scenario.
- promote the integration of rumor control into public information operations.
- work with the projects' already established local and state committees to obtain consensus on the planning.
- work with project managers to obtain final approvals from the SWG and the DSOC, as appropriate.
- advise, when appropriate, the ongoing information exchange with other response partners, in particular hospitals, long-term care, fire/rescue, law enforcement, and education.
- work with exercise design consultant lead in development of scenarios.
Evergreen Solutions also maintains outsourcing contracts with other municipal government organizations.
Florida Department of Management Services: Best Practices Study and Human Resource Strategic Planning
The Florida Department of Management Services (DMS) retained Evergreen Solutions to create a statewide workforce strategic plan. The purpose of this project was to develop a strategic planning document with recommendations that will serve as the State’s roadmap for human resource policy guidance for the next five years. This roadmap will assist DMS in providing innovative, world-class human resource services designed to recruit, retain, reward and recognize a high-performance workforce for the State of Florida through 2012. The Strategic Plan was created to address three critical components: workforce design, compensation and benefits, and workforce training and development.
To generate a comprehensive understanding of stakeholder perspectives, Evergreen Solutions interviewed state-level leaders, engaged employees through focus groups, and conducted trend analysis. In addition, Evergreen Solutions administered an electronic survey statewide and that generated feedback from more than 20,000 employees across all departments and agencies. This research assisted Evergreen Solutions in creating meaningful action-driven recommendations.
Evergreen Solutions was also recently retained by the DMS to conduct a Best Practices Review of its internal human resources operation. A multi-faceted, multi-level approach was utilized that included focus groups, interviews, peer review, process analysis, best practices, benchmarking, and gap analysis. Based on data from each of these tools, a variety of operational commendations and recommendations were made.
HIGHER EDUCATION PHIGHER EDUCATION PROJECTS
Lone Star College System has selected Evergreen Solutions to conduct a comprehensive classification and compensation study to assess both internal and external equity of the college system's current classification and compensation plan. The study will include a review of Lone Star College System's current compensation and classification philosophy and structure through documents review, interviews, and statistical analysis, as well as use Evergreen's job evaluation tool to collect information directly from employees. Evergreen will then design and administer a survey for the external market to assess local and regional market conditions. Based on the internal and external analysis, Evergreen will recommend adjustments to Lone Star College System's existing classification and compensation plan.
Cochise County Community College District, Arizona: Non-Faculty Job Analysis and Compensation Study
The Cochise County Community College District has retained Evergreen Solutions to conduct a comprehensive compensation and classification study to determine if the District possesses a compensation and classification system that is both equitable as compared to the external competitive employment market as well as equitable internally.
The study will include complete classification analysis using the Job Assessment Tool job valuation methodology as well as a statistical assessment of internal conditions and an assessment of external equity including a salary survey of competing organizations. The report will culminate with a series of findings and recommendations designed to alleviate any strains on the system and, if necessary, redesign or augment the existing system in place at the District.
McHenry County College, Illinois: Employee Classification and Compensation Study
Evergreen Solutions has been selected by McHenry County College to conduct a comprehensive Employee Classification and Compensation Study for the College’s approximately 299 classified, professional, and administrative positions. The study will include the development of a compensation philosophy and a review of salary ranges for these positions. Specifically, Evergreen will conduct job evaluations, restructure compensation plans, recommend transition processes between salary ranges, gauge external competitiveness with the surrounding labor market, and develop a maintenance process to ensure sustainability of the competitiveness and equitability of the implemented salary structure.
Initially, Evergreen will collect background data from McHenry County College to evaluate the existing compensation and classification structure in place. Information on each of the classifications at the College will also be collected from incumbents through the use of Evergreen’s online Job Assessment Tool as well as through focus groups and interviews. Finally, Evergreen will collect compensation and classification data from the external labor market for comparison with the College. Evergreen will analyze these data to determine inconsistencies in internal and external compensation between similar classifications as well as determine where compensation practices may be improved. Evergreen will then produce a report outlining recommendations to improve the College’s total compensation system.
College of Southern Nevada: Emergency Management for Higher Education Grant Evaluation
Evergreen Solutions has been selected by the College of Southern Nevada to conduct an exhaustive evaluation of the College’s Emergency Management for Higher Education (EMHE) grant program. Evergreen’s evaluation will act as an instrument to assure the U.S. Department of Education that the grant goals and objectives set forth by the college are accomplished over the two year grant program. Evergreen will complete evaluation activities through a combination of qualitative and quantitative initiatives aimed at gathering data and information to support task completion and compliance.
In the initial project plan, the College outlined several specific criteria as well as several emergency management focused objectives that the program will set out to achieve, and that will subsequently be monitored and evaluated by Evergreen. Examples of these criteria include ensuring emergency management and EMHE training multimedia presentations are of high quality; ensuring the number of individuals trained in NIMS courses is sufficient; and evaluating written all-hazard emergency plans to ensure inclusion of elements that incorporate the National Incident Management System and Incident Command Systems. As an important component of the EMHE program, Evergreen will ensure that collaboration with local first responders and emergency planning organizations is increased during the grant program, and that lessons learned as a result of the grant program are shared with these stakeholders and other institutions of higher education.
During the EMHE evaluation, Evergreen will report project data and analysis as per the U.S. Department of Education requirements under the Emergency Management for Higher Education Grant by working closely with the college’s Emergency Preparedness Manager, and the remainder of the EMHE project team. In addition, Evergreen will maintain records and provide related data as well as address additional reporting requests and requirements. Evergreen will work to ensure that all involved have an understanding about the evaluation process.
Sullivan County Community College, NY: Emergency Management for Higher Education Grant Program Evaluation
Evergreen Solutions has been selected to provide evaluator services to Sullivan County Community College’s (SCCC) Emergency Management for Higher Education grant program. Evergreen evaluators will assess the effectiveness of the grant program in improving and enhancing campus emergency management planning efforts and stakeholder awareness. Additionally, the evaluation is to determine whether the overall objectives of the grant are being met effectively, with high quality, and in accordance with requirements. The grant evaluator will continuously monitor and evaluate the outcomes and effectiveness of this project, including ensuring SCCC is on track in meeting all federal requirements.
There are eight objectives which SCCC will strive to realize through the EMHE grant program. These include preparing an Emergency Operations Plan (EOP) that uses the Incident Command System; improving framework to address the four phases of emergency management; increasing key personnel that are trained in the National Incident Management System; engaging integral local and community partners in the planning process; conducting emergency first responder ‘walk through’ drills and practicum for administration, staff, faculty, and students and first responders; ensuring partner and stakeholder, collaboration and cooperation with the EOP; adhering to Homeland Security Executive Order 489 in the development of the EOP; and ensuring “Green” emergency management planning incorporation is implemented. Evergreen will use a combination of qualitative and quantitative review - including benchmarking, surveys, and data analysis - to determine the success of each objective.
Missouri Southern State University (MSSU) has selected Evergreen Solutions to provide grant evaluator services to determine the effectiveness of each component of their Emergency Management for Higher Education (EMHE) grant program and to guide plans to improve and sustain grant activities. The goal of the program is to promote and ultimately result in an all-campus system-wide change to emergency response. Over the course of the project, MSSU will conduct vulnerability assessments, implement and improve training initiatives, and enhance partnerships with local emergency responders. Evergreen will ensure accountability for fidelity to the project timeline and achievement of project objectives.
Specific objectives and goals of the grant program that Evergreen will evaluate include initiation of a campus-wide Emergency Management Program; development of an “all-hazard” emergency response and crisis management plan; creation of a comprehensive campus-wide Threat and Vulnerability Assessment program; development of a comprehensive Training and Emergency Exercise program; development of a Crisis Communication Plan; and development of a Continuity of Operations Plan. In addition, MSSU will aim to enhance working relationships with all community partners in order to establish effective lines of communication and efficient operation during emergency situations. To validate and sustain the EMHE program, Evergreen will ensure that MSSU successfully develops a proactive maintenance plan for their emergency management program.
Evergreen’s approach begins with a clear understanding of the goals and objectives of the grant and is designed to systematically evaluate grant activities through a combination of quantitative and qualitative methodologies. Evergreen will ensure that project integrity and compliance is maintained during all grant program initiatives. The focus of the evaluation program is to determine the effectiveness of each component of the EMHE grant program and to guide plans to improve and sustain the program. At the end of the two year evaluation period, Evergreen will produce a comprehensive report which will detail outcomes of the evaluation.
Joliet Junior College has retained Evergreen Solutions to evaluate the College’s Emergency Management for Higher Education Grant. The EMHE grant program is designed to develop, or review and improve, and fully integrate campus-based all-hazards emergency management planning efforts. Evergreen will conduct an outside evaluation for the College’s Emergency Management for Higher Education grant over a two-year period to determine whether the overall goals and specific objectives of the grant are being met. The College’s specific EMHE grant program goals are diverse, and include revising and developing emergency management plans, conducting advanced emergency training, and adding emergency response equipment to the College’s inventory.
Evergreen will work closely with the College’s project director to establish effective evaluation criteria and meet quarterly throughout the two-year grant period to evaluate progress, aid with grant reporting, and ensure grant goals are being met. Additionally, Evergreen will use prior EMHE grant evaluation experience to design and disseminate methods of evaluation appropriate to goals, objectives, and outcomes of grant projects. Both qualitative and quantitative data will be collected and tracked for each of the project’s objectives and measurements through focus groups and interviews with students, staff, and faculty; comprehensive assessments; and instruments designed to evaluate all training including NIMS and other programs. To conclude evaluation activities, Evergreen will compose the final summative evaluation at the end of the 24 month grant period.
Evergreen Solutions was retained by Western Washington University as an evaluator to assess the provisions of the Emergency Management for Higher Education Grant. The grant will be used to partner with a number of community institutions to review, improve, and enhance campus emergency management planning efforts. In addition, the evaluation will determine whether the overall grant goals and specific objectives of the grant are being met effectively, with high quality, and in accordance with requirements.
Specifically, Evergreen will analyze a number of measures the grant program is required to complete against what the grant program actually achieves. This includes: ensuring multimedia training presentations are of exceptional quality; evaluating in-class training presentations based on delivery, comprehensiveness, and effectiveness; ensuring that the number of persons trained and number of classes conducted meet grant requisites; ensuring that training and exercising plans are both effective-in-practice and sustainable; and ensuring that written all-hazard plans include elements that incorporate National Incident Management Systems and Incident Command Systems.
In addition, Evergreen will evaluate outside partnerships developed and leveraged for emergency planning and response. This will include evaluating partnering across and between campuses and community partners and analyzing information-sharing with other institutions of higher education to ensure that processes are highly effective. Evergreen will work closely with project stakeholders to evaluate progress and assist project leaders with tracking completion of grant goals.
The University of Louisiana at Lafayette (UL Lafayette) and the University of Idaho have retained Evergreen Solutions to provide evaluation services of the Emergency Management for Higher Education grant; increasing Evergreen Solutions’ total number of Emergency Management grant evaluations to five. Our experience with these evaluations has allowed us to strengthen our process and effectively apply emergency management best practice to our evaluation methodology. In addition, our unique understanding of desirable program performance and outcome allows us to provide detailed feedback and direction for all grant program initiatives, while incorporating the needs of the specific educational institution using the grant funds. Evergreen focuses on the underlying goal of each Emergency Management grant program to increase the educational institutions effectiveness in the four components of an effective Emergency Management Plan, including prevention, mitigation, preparedness, response, and recovery.
Evergreen’s process includes designing and disseminating methods of evaluation, as well as collecting and tracking quantitative and qualitative data for each of the project’s objectives and measurements. Specifically for these evaluations, Evergreen will ensure that Emergency Management grant funds increase the number of NIMS compliant employees, collect background data on each University’s current emergency management program as it relates to the goals and objectives of the grant, identify current data collection methods and conduct gap analysis, conduct a pre-assessment for the quantitative and qualitative benchmarks to set a starting point to determine where each University stands at the beginning of the evaluation period, develop a sustainable performance measurement system that will evaluate each University’s Emergency Management Grant, design and disseminate methods of evaluation appropriate to goals, objectives, and outcomes of the projects, collect and track quantitative and qualitative data for each of the project’s objectives and measurements, and conduct a post-assessment for the quantitative benchmarks and qualitative benchmarks to determine where each University stands at the end of the evaluation period. To conclude each evaluation, Evergreen will determine whether each University met the qualitative and quantitative benchmarks established at the beginning of the evaluation process and summarize all findings in a final report.
Tarrant County College, the sixth largest in Texas among community colleges and universities, has retained Evergreen Solutions to conduct a comprehensive compensation and classification study to determine if the College possesses a system that is both equitable when compared to the external competitive employment market as well as equitable internally. Evergreen Solutions will work collaboratively with the College to make sound, implementation-focused recommendations.
Evergreen’s methodology focuses on market competitiveness and is based on the College’s compensation philosophy that is linked to the College’s mission and strategic plan. The methodology recognizes that compensation is comprised of more than just base pay levels. Specifically, the study will include complete classification analysis using the Job Assessment Tool job valuation methodology as well as a statistical assessment of internal conditions and an assessment of external equity including a salary survey of competing organizations. The study will identify findings and recommendations designed to alleviate any strains on the system and, if necessary, redesign or augment the existing system in place at Tarrant County College.
Broward College: Evaluation of the Fund for the Improvement of Postsecondary Education (FIPSE) Grant
In February 2010, Broward College contracted Evergreen Solutions to evaluate an Emergency Management for Higher Education Grant. As part of the evaluation, Evergreen Solutions will assess four areas of Broward College’s emergency management plan, including prevention migration, preparedness, response, and recovery. Additionally, the evaluation will include developing a sustainable performance measurement system that will evaluate the college’s early warning program. Evergreen Solutions will design and disseminate methods of evaluation appropriate to goals, objectives, and outcomes of the project.
Evergreen Solutions will use a methodology that includes collecting and tracking quantitative and qualitative data for each of the project’s objectives and measurements. Specifically, this will include: designing evaluation instruments (surveys, questionnaires, evaluations, and other necessary and appropriate forms); developing specialized tracking systems to measure performance objectives and to assess whether intended outcomes were realized; and conducting focus groups and interviews with students, staff, and faculty. The evaluation will also assess overall efficiency and effectiveness of the training, practice drills, and after-action reports associated with the emergency management plan. In addition, the emergency communication systems will also be assessed during the evaluation.
Pulaski Technical College is the largest and fastest growing comprehensive community college in Arkansas, with eight locations in the most populated metropolitan regions. Recently, the college has contracted with Evergreen Solutions to evaluate an Emergency Management for Higher Education Grant. The grant is designed to constitute a coherent, sustained program of training in the field of emergency management, including conducting training and exercises in emergency management procedures. Aside from increasing awareness among college faculty, staff, and students regarding emergency management policies and procedures, the grant is aimed at improving partnerships between community partners and campus leaders.
Evergreen Solutions will assess the overall effectiveness of the grant utilizing a customized work plan designed to evaluate Pulaski Technical College’s specific objectives. The work plan will evaluate the grants success with increasing the number of emergency management courses attended by campus personnel as well as with supplementing the college’s current emergency preparedness plan with additional exercises. Furthermore, a Crisis Intervention Plan and a Health Emergency Plan established by the grant will be assessed by Evergreen Solutions during the evaluation.
In February 2008, Evergreen Solutions kicked off a Comprehensive Market Salary Survey and Compensation Plan Study for all non-faculty jobs at Missouri Western State University in St. Joseph, Missouri. Evergreen Solutions consultants worked with the University's Salary Review and Compensation Committee to select benchmark job titles and market peer organizations to survey. Market comparisons were made at the local, regional, state, and national levels. Once data was collected using the survey tool, Evergreen Solutions provided detailed and comprehensive recommendations for revision and update the University's pay plans, including projected costs for implementation. Finally, Evergreen Solutions staff provided compensation administration guidelines for continued administration of the updated pay plans. Missouri Western State University is a four-year, state-supported institution providing undergraduate and graduate programs through the colleges of liberal arts and professional studies. In addition, the University offers continuing education courses, seminars, conferences, and workshops suited to the needs of the community and serving groups throughout the nation.
In July 2009, St. Thomas University selected Evergreen Solutions to evaluate an Emergency Management for Higher Education Grant. The purpose of the grant is to fund higher education institution projects with the purpose to develop, review, improve, and fully integrate all campus-based emergency management planning efforts. With the 18-month federal grant, a Campus Community Emergency Planning for Safety (C-CEPS) Consortium was created in cooperation with neighboring institutions Barry University and Florida Memorial. The consortium will participate in the development of college-wide and campus-based emergency management plans and training programs.
In order to ensure the overall goals and specific objectives of the grant are being met, Evergreen Solutions established a customized work plan to evaluate the execution of the grant. These tasks focused on addressing St. Thomas University’s objectives including developing emergency management and preparedness materials based on best practice, increasing overall awareness of hazards and emergency procedures, and training University faculty, staff, and students to be more efficient and effective in emergency procedures.
LOCAL GOVERNMENT PROJECTS
Evergreen Solutions was retained by the Florida Court Clerks & Comptrollers to assist with a comprehensive compensation and classification study. Evergreen conducted orientations, collected job analysis data, assessed the labor market, and made recommendations to enhance the current classification and compensation structure within the organization.
Montgomery County, Virginia: Compensation and Classification Study
Evergreen Solutions was retained by Montgomery County, VA to conduct a detailed compensation and classification analysis of its employees. Senior managers were interviewed, salary data was collected, and a new pay plan was developed. Specific analysis was conducted on the best method of moving employees through the new pay plan to take into account recruitment and retention. Recommendations were provided to improve the fairness and equity.
Berkley-Charleston-Dorchester Council of Governments, South Carolina: Compensation and Classification Study
Evergreen Solutions was retained by the Berkely-Charleston-Dorchester Council of Governments (BCDCOG) to conduct a comprehensive compensation and classification study of all support staff classifications. The study included employee focus groups, orientation meetings job evaluation, salary and benefits market analysis, and recommendations. The study assessed both internal and external equity related to these issues and how they impact relatively small organizations such as this.
Maricopa County Community College District, Arizona: Classification and Compensation Study Advisory Services
Evergreen Solutions was retained by Maricopa Community College District to advise their staff on conducting and implementing a compensation and classification study aimed at unifying ten different campus systems. Maricopa Community College District is the largest community college district in the United States in terms of enrollment, with 260,000 students and 8,281 employees. Evergreen staff will work with the compensation committee to design the process, review data, and make recommendations.
Tampa Bay Water Authority, Florida: Compensation Trends and Benefits Survey
Evergreen Solutions has been retained by the Tampa Bay Water Authority to conduct a survey of identified peer organizations designed to gather trends in compensation practices and policies. The survey primarily focuses on changes related to compensation over the past three year period. In addition, Evergreen Solutions will conduct a survey of peer organizations' benefits packages to determine the Authority's overall standing in the market.
Evergreen Solutions was retained by the Town of Palm Beach to conduct an evaluation and update of the Town's classification plan. Employees participated in orientation and focus group meetings, completing Job Assessment Tool (JAT) surveys. Analysis was conducted of these surveys and recommendations were made to improve internal equity and accuracy of the job classification descriptions. After analysis was completed, information from the JAT process was used to update and revise class descriptions appropriately.
D.C. Water and Sewer Authority: Development and Monitoring of an Affirmative Action Plan
Evergreen Solutions was retained by the D.C. Water and Sewer Authority to develop a comprehensive Affirmative Action Plan for all employees. The process will include conducting focus groups as well as data analysis to determine the level of equity present in the District's processes, including hiring, promoting, and terminating employees. The Affirmative Action Plan will identify areas for improvement as well as recommendations for meeting future needs. Upon completion of the Affirmative Action Plan, Evergreen will provide training to executive leadership, senior management, and human capital management staff.
Cape Fear Public Utility Authority, North Carolina: Compensation and Classification Study and Benefits Survey
Evergreen Solutions was retained by Cape Fear Public Utility Authority (CFPUA) to perform a review of the Authority’s existing classification plan, perform a salary survey, prepare one or more pay plan option schedules, and conduct a benefits survey. Specifically, Evergreen will review the Authority’s existing classification and compensation plan for appropriateness, internal equity, and external competitiveness. A number of specific tasks will be completed by Evergreen’s team which will ultimately lead to recommendations as to how the Cape Fear Public Utility Authority can better deliver an equitable and competitive classification and total compensation plan.
Evergreen will first conduct a series of on-site meetings with key CFPUA employees to collect necessary background data and information, gather requirements for the CFPUA compensation plan, and most importantly discuss with employee’s and representatives perspectives, concerns, and suggestions on development of the classification and compensation plan. Next, Evergreen will conduct two separate processes to measure internal equity amongst CFPUA classifications and gauge each CFPUA classification’s compensation competiveness against the regional labor market. This process will assist with development of a research based compensation and classification plan as well as up-to-date job descriptions for all CFPUA classifications. Included in the total compensation study is a detailed benefits survey and analysis centered on determining comparative outcomes between CFPUA benefits offerings and those of the surrounding labor market.
Evergreen will recommend one or more classification plans to the Cape Fear Public Utility Authority and possible adjustments to CFPUA’s total compensation offerings which will work within any constraints on the Authority’s current resources. Sustainability efforts will be implemented by Evergreen in the form of a detailed procedure manual and training for CFPUA Human Resources employees enabling them to maintain the recommended classification and compensation plan well into the future.
Lee County, North Carolina: Performance Audit and Financial Review
Lee County, North Carolina has retained Evergreen Solutions to conduct a comprehensive Performance Audit of Lee County departments as well as a detailed Financial Review of Lee County Public Schools (LCPS). The first section of the study, the financial review of school operations, aims at assisting Lee County Public Schools in continuing to succeed and improve in its primary mission, the education of all students. The second part of the study, the performance audit, will focus on the organizational, operational, and financial efficiency and effectiveness of Lee County operations from a departmental standpoint. In the end, Evergreen will present findings and recommendations to key stakeholders on containing costs, improving management strategies, and improving the overall efficiency, effectiveness, and productivity of the county and the school district.
The initial phase of the study will involve careful analysis of Lee County Public Schools. According to statistics provided on Lee County Public Schools, approximately 9,654 students were educated in LCPS in the 2010-11 school year. The district consists of 16 schools and employs approximately 1,258 people, including 621 classroom teachers. Evergreen will conduct a comprehensive financial review of school operations and will carefully scrutinize the district based on available financial information. Specifically, the financial review will include summarizing the status of each district fund source; reporting on the status of district financial resources; analysis of Lee County’s funding of Lee County Public Schools; and recommendation of strategies for improvements in the use of funds in Lee County Public Schools.
Concurrent with the review of school district financial operations, Evergreen will conduct phase two of the study; an analysis of county government operations in each department. Specifically, Evergreen will review past reports and existing data sources (policies, organizational charts, financial audits, job descriptions, salary schedules, employee handbook, etc.), conduct interviews, and establish a channel for community input to begin the analysis. Next, Evergreen’s team will benchmark Lee County operations to operations in peer districts using comparative data and statistical analysis. Pairing the outcome of this analysis with findings from on-site reviews and interviews, Evergreen will determine areas where the county could make improvements to existing processes, plans, and procedures.
Spartanburg Housing Authority, South Carolina: Compensation and Classification Study and Performance Appraisal System
Evergreen Solutions has been selected by Spartanburg Housing Authority (SHA) to conduct a Comprehensive Classification and Compensation Study as well as to implement a Performance Appraisal System for the Housing Authority of the City of Spartanburg (SHA). The study will include the establishment of clear and specific job descriptions as well as consistent and measurable performance standards that are conducive to growth and development of SHA and its employees. All positions at the Authority will be included in the study.
The initial phase of the study is related to classification and compensation at SHA. Aside from updated job descriptions, Evergreen will work to build a picture of total compensation at the Authority as it compares to the regional and national job market. To achieve this, Evergreen will closely examine and define job responsibilities at the Authority so that valid matches can be made to similar jobs in the public and private market. As a result, Evergreen will produce recommendations on how the SHA can improve their internal and external equity as it relates to total compensation, thereby improving the Authority‘s ability to recruit and retain the talent needed.
The second phase of the study is implementation of a performance appraisal system which will allow the SHA to better assess employee performance using a uniform and relevant approach. Evergreen will assist the Authority in tying the evaluation system into all aspects of the organization, including job descriptions, budgets, training, and reporting. Evergreen will ensure that all laws and regulatory standards are adhered to when implementing the performance evaluation system.
Hillsborough Area Transit Authority, Florida: Compensation and Classification Study
The Hillsborough Area Transit Authority has selected Evergreen Solutions to conduct a comprehensive Compensation and Classification Study. The study is designed to progress through a series of tasks aimed at summarizing and defining the current classification and compensation system in place at the Authority; assess the equity of the system to ensure that, internally, the Authority is homogeneously compensating positions for the level of work actually performed; and systematically assessing the ability of those systems to compete with the external labor market.
Evergreen will work closely with Authority leaders to evaluate, from the ground up, the current environment of the compensation and classification system in place. This includes assessing the system from multiple angles to identify areas of possible compression, stagnation, and overall systematic weakness. From this point, Evergreen will work with the Authority to define a final total compensation and classification philosophy. Together, completion of these tasks will allow for clear identification of where the Authority is and where they want to be; ultimately allowing Evergreen to provide recommendations on steps to close the gap.
The second phase of the study involves external analysis of the surrounding labor market’s compensation levels. Using a survey approach, Evergreen will determine market compensation levels for positions within the Authority by contacting multiple market peers. This analysis, in conjunction with results from the internal analysis, will allow Evergreen to provide recommendations on how the Authority can best structure their compensation and classification systems to remain competitive with the external labor market.
Evergreen Solutions was retained by Davie County, North Carolina to conduct a comprehensive Performance Audit of Davie County departments as well as a detailed Financial Review of Davie County Public Schools. The first part of the study, the performance audit, will focus on the organizational, operational, and financial efficiency and effectiveness of Davie County operations from a departmental standpoint. The second segment of the study, the financial review of school operations, aims at assisting Davie County Public Schools in continuing to succeed and improve in its primary mission, the education of all students. In the end, Evergreen will present findings and recommendations to key stakeholders on containing costs, improving management strategies, and improving the overall efficiency, effectiveness, and productivity of the county and the school district.
The initial phase of the study will involve careful analysis of county government operations in each department, including human resources, information technology, public safety, health, social services, solid waste and water, tax, and several other departments. Specifically, Evergreen will review past reports and existing data sources, conduct interviews, and establish a channel for community input to begin the analysis. Next, Evergreen’s team will benchmark Davie County operations to operations in peer districts using comparative data and statistical analysis. Pairing the outcome of this analysis with findings from on-site reviews and interviews, Evergreen will determine areas where the county could make improvements to existing processes, plans, and procedures.
Following the review of county government operations, Evergreen’s team of consultants will shift their focus to Davie County Public Schools, conducting a comprehensive financial review of school operations during this second phase. The district, which educates over 6,500 students and employs approximately 865 full-time staff, will be scrutinized based on available financial information. To conclude the study, the current status of district financial resources will be summarized by Evergreen, including budgets by fund source (federal, state, and local), and recommendations will be made as to how the district can improve the use of allocated funds.
Evergreen Solutions was retained by Southwest Florida Water Management District (District) to assist with a total compensation study. The study focuses on market competitiveness of the District’s pay structure and uses a combination of internal and external data analysis to form recommendations geared toward ensuring continued success of the District in recruiting and retaining qualified employees. The result of the study will be a sound compensation plan that conforms to the needs and characteristics of the District.
By nature, the study will focus on internal and external equity. To address equity internally, the study will involve focus groups, current salary and benefits analysis, and a review of position duties throughout the internal hierarchy. To assess external equity, Evergreen will conduct a comprehensive assessment of compensation trends amongst the district’s market peers. In the end, a number of recommendations will be made by Evergreen’s team on how employees will move through the pay structure/system as a result of transfers, promotions, or demotions; how to pay employees whose base pay has reached the maximum of their pay range or value of their position; the appropriate mix of pay and benefits for district employees; how often the District should adjust pay scales and survey the market; timing of implementation; and on how to keep the system fair and competitive over time.
Evergreen Solutions was retained by Allegheny County to conduct a Race and Gender Audit. The audit will provide the County with a detailed analysis of data by gender and race of employees and of human resource policies and practices to identify where gender and race pay issues exist. Specifically, the Gender and Race Equity Audit will address recruitment and hiring practices, compensation systems, job evaluation systems, and training, development, and promotional practices.
Evergreen’s methodology involves conducting statistical analysis on existing pay levels to determine if current pay levels within existing classifications are characterized by gender or racial bias. Furthermore, Evergreen will review the job analysis input from a random sample of jobs and compare the essential work tasks included in the job analysis with the job descriptions. Desk audits will be conducted on select classes to verify that work performed is consistent with job descriptions. In addition, Evergreen will assess the overall processes for recruitment, promotion, and transfer from need identification until action and the resulting outcomes. One goal of the study is to ultimately determine the impact of the current system on women and minorities and devise allocation of classifications based on internal equity criteria.
In the end, Evergreen will provide the County with a comprehensive report which identifies specific study findings as well as: a thorough costing analysis of potential changes to revised classification and compensation system; a comprehensive comparable worth job analysis and allocation system, with corresponding procedures for implementation; recommendations for monitoring the revised system; and training recommendations for human resources staff.
Evergreen Solutions will assist the Town of Mt. Pleasant with a comprehensive wage and compensation study in which selected municipalities and businesses in the Town of Mt. Pleasant area will be surveyed to assess the market competiveness of the Town of Mt. Pleasant’s current compensation system. Aside from general compensation, the study will be designed to assess: incentive pay for licenses, certifications, educational attainment as well as longevity pay; policies regarding take home vehicles and uniform payment; pay for performance systems; and employee performance appraisal tools and documentation.
In addition to reviewing the Town’s compensation structure and competiveness, Evergreen’s process will establish a sustainable maintenance plan for the pay system, as well as a maintenance plan for the Town’s pay for performance system in order to ensure continued competitiveness with market area peers. In addition, Evergreen will review the Town’s job descriptions and make changes where necessary to ensure that documented duties reflect those duties actually being performed by Town employees. To conclude the study, Evergreen will issue a comprehensive report detailing findings and providing recommendations to Town leaders.
Yadkin County, NC has selected Evergreen Solutions to conduct a Performance Audit of the Yadkin County Health Department. The purpose of the Performance Audit is to conduct an objective and systemic examination of the Health Department using a structured and professionally adopted methodology to evaluate overall efficiency, effectiveness, and productivity. The foundation of Evergreen’s approach methodology for this study is based on the simple premise of aligning needs with resources in an optimal manner; specifically, alignment of communication, resources, processes, and organizational objectives.
Evergreen’s conceptual model for completing such a study is designed with a top down approach. That is, higher level strategic needs such as citizen expectations, community needs, and relative resources are first assessed during the audit. Then, individual service models for specific functional areas are analyzed. Finally, operational components such as organization and management, resources management, and policies and procedures are assessed for inefficiencies. This top down approach is optimal for identifying areas in which the Health Department can become more efficient, effective, and productive.
In the end, Evergreen will present a final report of the findings, commendations, and recommendations to the Yadkin County Board of County Commissioners which will provide specific recommendations and implementation plans to optimize Yadkin Health Department’s overall performance.
The Town of Colchester has selected Evergreen to provide community visioning and to develop a strategic plan to ensure alignment of strategy development as well as successful resource allocation between the four “images” of the community-an agricultural hub, tourist destination, bedroom community, and business location. The process will ultimately lead to a shared vision and direction between the Town’s four unique areas of the community.
As part of the initiative, Evergreen will work closely with the Town’s Steering Committee to design a public outreach campaign that will include public relations, education, outreach and involvement so as to involve the whole community in the visioning process. Specific tools and processes will be designed and implemented by Evergreen to assist in the process, including outreach materials, press releases, training initiatives, and forum meetings and groups. Additional, Evergreen will closely monitor the strategic development process to ensure key components are included.
A summary document will capture relevant information from each step to the process, and in the end, the Town will have a comprehensive vision with a list of goals, objectives, and action steps to guide its overall direction for the next five years.
Evergreen Solutions has been retained by the City of Pearland, Texas to complete a Classification Study which includes a review of the existing classification plan and an audit of 180 classifications. The project’s specific goal will be to analyze the existing hierarchy based on job relationships and make recommendations regarding the classification plan. The study will ensure the accuracy and compliance status of the City’s class descriptions. The methodology developed for the study focuses on market competitiveness, recognizes that compensation is comprised of more than just base pay levels, reflects changes in recent compensation strategies, and outputs custom solutions that take into account the diversity of needs present in the City. Overall, the plan produces a structure that improves the City’s ability to recruit, reward, motivate, and retain talent in a competitive environment.
Evergreen Solutions will be working with the City to evaluate the policies and procedures associated with demotions, promotions, transfers and reclassifications and evaluating current classifications for FLSA status. Furthermore, components of the study include employee questionnaires; job interviews with department directors, division managers, key supervisors and selected employees; analysis and identification of problem areas within the hierarchy system; a review of class specifications as they relate to minimum education, FLSA determinations, and experience; a review of ADAAA compliance criteria; and establishment of a mechanism for placing newly created job classifications into the City’s pay structure. As the study progresses, Evergreen will provide communication and training tools to keep employees up-to-date on project progress and changes and, based on findings, make recommendations regarding the City’s processes.
Evergreen Solutions has been retained by Sumter County, FL to conduct a comprehensive market salary study designed to ascertain the external equity of it’s compensation plan. The County desires to evaluate its competitiveness with not only the public sector, but the private sector as well. Evergreen Solutions will employ a methodology that includes data from both of these critical markets and takes into account the importance of total compensation including salaries, benefits, and supplements and provides recommendations for improvements as needed.
In addition, Evergreen Solutions will be evaluating the County’s classifications to determine if a functional combination of positions is possible or appropriate and will be making administrative recommendations designed to aid the County in maintaining the system over time.
Jefferson County, MO has retained Evergreen Solutions to conduct a comprehensive compensation and classification study to analyze the County’s market competitiveness and internal equity.
Located just 40 miles southwest of the City of St. Louis, Jefferson County possesses a unique set of challenges being on the border of more rural, suburban, and even metropolitan markets. Maintaining market competitive compensation and classification plans in these environments requires special effort.
The study will include comprehensive classification analysis using the Job Assessment Tool job valuation methodology in addition to a statistical assessment of current conditions. An assessment of external equity including a salary survey of competing organizations will also be conducted. The project will conclude with a series of findings and recommendations designed to alleviate any strains on the system and, if necessary, redesign the existing system in place for the County.
Evergreen Solutions is under contract to complete a compensation and classification survey for Denton County Fresh Water District. The study will assess whether Denton has a reasonable classification and compensation system in comparison to the external employment market. The study will also assess the present Denton County compensation and classification structure for internal equity.
Evergreen Solutions will thoroughly analyze position classifications using the Job Assessment Tool to evaluate the internal conditions of Denton County and use market surveys and analysis to compare Denton County’s compensation to that of external organizations. When completed, the report will include a series of findings and recommendations that will alleviate any stress on the system and may also include new designs or enhancements for the existing system.
The City of Mauldin has retained Evergreen Solutions to provide oversight into the data collection process regarding compensation and classification as well as provide recommendations following the collection of the data for the City to transition into a purely merit-based pay system. The purpose of the study is to review the current structure that has not been updated in the last few years utilizing the position rating manual and position analysis questionnaire; review the salary survey methods and results collected from local municipalities and national IMCA data; verify overall grade placement and internal equity for the organization as a whole; ensure external equity with the marketplace; and provide oversight on transition to a performance management, merit-pay system.
As part of the study, Evergreen Solutions will review the materials provided by the City and give feedback on best practices and market trends; analyze internal equity data collected by the City and give feedback to address internal equity; review salary survey data collected by the City for accuracy and provide insight regarding findings; develop the strategic position for the City utilizing collected data and desired intentions of the City; and assist the City with developing a transition plan.
The City of Branson, Missouri has retained Evergreen Solutions to conduct a comprehensive compensation and classification study to determine if the City possesses a compensation and classification system that is both equitable as compared to the external competitive employment market and equitable internally. In doing so, the City of Branson hopes to design a system that will enable them to recruit, retain, and motivate a qualified workforce as well as compensate employees at a fair, equitable and competitive rate.
The study will include a complete classification analysis including a statistical assessment of internal conditions and an assessment of external equity. Specifically, Evergreen Solutions will conduct a salary and benefits survey of competing organizations, review and assess current job duties in all classifications, as well as culminate a series of findings and recommendations designed to alleviate any strains on the system and, if necessary, redesign or augment the existing system in place at the City of Branson.
The Bexar Metropolitan Water District (BexarMet) has retained Evergreen Solutions to conduct a salary and benefits survey to determine if BexarMet is offering salaries and benefits that are within an appropriate competitive range. The study results will provide BexarMet with recommendations related to external equity while still ensuring that internal equity is maintained.
The study will include a review of the analysis conducted on the market data, recommendations based on the compensation structure, development of specific compensation recommendations, and creation of a strategic direction for BexarMet to use in implementing the proposed compensation system.
In September 2009, the Town of Colchester retained Evergreen Solutions to assist with an efficiency and effectiveness review of Town operations. The study includes a multi-disciplinary approach to gaining input from employees, managers, elected officials, and citizens. Data will be collected through employee focus groups, employee and manager surveys, manager interviews, a community survey, employee job analysis, benchmark analysis, and process review sessions. An overall operational model will be created to summarize Town operations and link employee tasks, major functional activities, key business processes, and services or programs together for all levels of the organization and analyze the value, performance and resources for each element.
The results of the model will be compared to current and potential outcomes through gap analysis and a series of recommendations will be created to address the current and future needs of the Town. Each recommendation will then be coupled with specific action plans, timelines, resource outcomes, and assignment of duties. In addition, the current classification structure will be updated to ensure that the documented division of work matches organizational reality.
Allegany County, Maryland contracted with Evergreen Solutions to conduct a comprehensive compensation study and analysis for the Office of the Sheriff. The Office of the Sheriff includes the primary functional areas of Road Patrol and Correction Deputies at the county correctional facility. Evergreen Solutions understands that the Office of the Sheriff faces competitive pressure from other area law enforcement agencies and is designing a salary survey instrument for distribution to an approved list of local peers. This survey will take into account total compensation, including supplemental pay, insurance benefits, retirement, leave, and other tangible benefits.
The results of this survey and the subsequently prepared report will provide the County with recommendations designed to improve their competitive position and ability to recruit the best and brightest available persons for these key areas.
Evergreen Solutions is performing Denton County’s first Comprehensive Classification, Compensation, and Benefits Study in 15 years. The study includes conducting employee orientation sessions, focus groups and interviews, as well as a job analysis for more than 1,550 Denton County employees. The study also includes a comprehensive salary and benefits survey of local, regional, public, and private labor market peers, which will help Evergreen Solutions assess the County's competitive position for wages and benefits. The data collected will eventually contribute to the development of recommendations for the compensation structure and individual job classification slotting.
The content of all classification descriptions will be updated, and FLSA designations and ADA compliance will be reviewed. At the conclusion of the engagement, our consultants will provide compensation administration guidelines and training on Evergreen Solutions’ JobForce software to provide Denton County with the tools necessary to maintain the new system.
Evergreen Solutions was recently selected to perform a Compensation and Classification Study for the Brazos River Authority. The Authority, headquartered in Waco, Texas, has branch offices located along the Brazos River. With over 250 employees, the Brazos River Authority is solely responsible for developing and managing the water resources of the entire Brazos River basin.
Evergreen Solutions’ study will include, but will not be limited to:
- a comprehensive evaluation of the Authority’s existing compensation plan;
- completion of a market salary survey;
- construction of a classification plan through which work performed at all classification levels will be evaluated using Evergreen Solutions’ Job Assessment Tool (JAT) and Management Issues Tool (MIT); and
- development of strategic positioning and compensation recommendations for sustaining the compensation and classification system.
Evergreen Solutions was sought after by the Town of Gilbert to conduct an Employee Satisfaction Survey. The survey will allow all employees to assess employee satisfaction with operational methods and policies, identify wants and desires of employees, and gather information that will help leadership make decisions in the best interest of the employees.
As functions of this engagement, Evergreen Solutions consultants will:
- meet with the Town’s Project Manager and leadership to develop a better understanding as to the Town’s concerns and reason for conducting the study;
- solicit the involvement of all employees and managers through focus groups and meetings;
- conduct extensive benchmark analysis comparing the Town of Gilbert with other similar local governments;
- review previous survey results from the Town of Gilbert surveys; and;
- conduct a web-based survey with a variety of question types including multiple choice, matrix tables, multi-point scales, and rank order among others.
In the end, Evergreen Solutions will identify both areas where employees express satisfaction and areas where employees believe further improvements are needed. The Town will receive a final report that includes data in text, tabular, and graphic formats to fully explain the survey results.
The Town of Gilbert is located in Maricopa County, Arizona.
Evergreen Solutions was recently engaged by the City of Santa Fe, New Mexico to conduct a Comprehensive Compensation and Classification Study for all City employees, including non-bargaining employees and those covered by collective bargaining agreements. Evergreen Solutions anticipates working with the City for approximately ten months to complete the work with input from the more than 1,325 City employees.
The Evergreen Solutions Team will conduct orientations and focus groups with employees, as well as interviews with department directors and other executive managers. All employees will be asked to complete Evergreen Solutions’ Job Assessment Tool, and supervisors will complete the Management Issues Tool, as needed. The data gathered through this process will result in JAT scores for each job title, placement of each job into an internal hierarchy, and potential recommendations for revision to the current classification structure. Evergreen Solutions also will work with City Human Resources staff to conduct a comprehensive salary survey of local and regional peers. The results will be reviewed in conjunction with the internal hierarchy to help generate recommendations for a comprehensive compensation and classification structure.
Finally, the Evergreen Solutions Team will provide detailed recommendations for implementation of the new structure and related employee salary adjustments. In addition to the compensation and classification components of this study, Evergreen Solutions consultants will assist the City with implementation of a revised performance assessment system. This process will include the creation and distribution of performance appraisal factor weighting forms, and trainings for supervisors and staff.
Santa Fe is the capital of New Mexico, and the fourth largest city in the state with a population of more than 72,000.
In addition to the City of Santa Fe project, Evergreen Solutions is providing human resources consulting services to Albuquerque Public Schools and Gadsden Independent School District in New Mexico.
Evergreen Solutions completed a project in which they assisted the City of Kalamazoo, Michigan with a comprehensive Job Analysis Study of all KPSOA and KPSA positions within the Kalamazoo Department of Public Safety (DPS). To ensure the job analysis is accurate and relevant for future employment, transfer, and promotional testing and assessment processes, DPS personnel were involved in the job analysis research. During the course of this study, relevant personnel were requested to identify the essential knowledge, skills, and abilities needed to successfully perform each position through the completion of the Job Analysis Tool, and further information was gained through focus groups and interviews. At the completion of the study, the City of Kalamazoo was issued accurate and current job descriptions for all KPSOA and KPSA positions within the Department of Public Safety.
This was Evergreen Solutions’ first project in Michigan; however the firm has completed many similar public safety studies. The City of Kalamazoo is the largest city in southwest Michigan, with an estimated population of more than 323,000. It is the home of Western Michigan University and Kalamazoo College.
In August 2008, Evergreen Solutions concluded a project with the City of Newport News and the Newport News Sheriff’s Office to conduct a Job Comparability Study of selected positions. The main focus of the project was to review and evaluate Sheriff’s Department jobs utilizing job description reviews, questionnaires (where appropriate), and meetings with subject matter expert (SME) committees.
The project involved assessing the comparability of NNSO ranking positions against similar positions in the Newport News Police Department, Parks Department, and Adult Corrections Department. The structure of the Newport News Sheriff’s Office is designed in a typical paramilitary fashion, with a ranking hierarchy consisting of the following sworn classifications: Deputy I, Deputy II, Master Deputy/Corporal, Sergeant, Lieutenant, Captain, Major, Lt. Colonel, and Colonel.
Evergreen Solutions methodology for conducting the review included six major components. These components were Policies and Statutes Review, Personal Interviews, Focus Groups, Job Assessment Tool (JAT) Collection, and Personal Observations, including time spent in the following capacities: Jail Administration, Courtroom Security and Transportation, Civil Process, Booking, and Records/Classification.
As an additional element of the analysis, Evergreen Solutions conducted a market salary survey of regional sheriff’s offices to assess the competitive position of NNSO against eight regional peers. Evergreen Solutions consultants conducted a statistical analysis of the mean salary ranges at the minimum, midpoint, and maximum levels of the salary ranges within NNSO.
In 2006, Evergreen Solutions worked with the City of Columbia, Missouri to conduct a general survey of employee satisfaction for approximately 1,200 City employees. The primary purpose of the survey was to provide the City with information regarding satisfaction with City operational methods. Additional purposes were to identify new benefits desired and to gather information that will assist in policy decisions.
Evergreen Solutions consultants conducted focus groups, developed and administered the survey, and performed a comprehensive analysis, including cross-tabular analysis by department. Final results of the survey were presented formally to the City Council and City employees. The City intends to repeat the satisfaction survey within the next year to track progress and tailor efforts to continually improve internal employee relations.
One of the themes employees identified in the survey was their desire for a more effective mechanism for evaluating and rewarding employees. This led to the City of Columbia retaining Evergreen Solutions again in 2007 to assist with a comprehensive review of its performance management system. Based on data collected through focus groups, employee surveys, interviews, and best practice research, Evergreen Solutions created a new performance management system that was consistent, objective, and constructive. The system combined performance factors from each level of the organization including the individual, department, and organizational levels. Our consultants also provided on-site training for the use of the performance appraisal program with supervisors and on-site meetings with non-supervisory employees to provide them with an overview of the performance appraisal program.
In mid-2008, the City of Columbia re-contracted with Evergreen Solutions to review implementation and application of the performance management system one year after initial implementation. Evergreen Solutions consultants met with employees again through focus groups and interviews to collect additional input on the first year of system implementation. Evergreen Solutions then presented additional recommendations for revision of the performance management system and provide training to employees on goal-setting. In the end, the City of Columbia now has a performance appraisal program that will improve employee and supervisor accountability and improve service delivery.
In December 2007, the Evergreen Solutions Team kicked-off a Compensation and Classification Study for Manatee County, Florida. The study included all employees that serve in capacities for the Board of County Commissioners. As part of the review, orientation sessions, focus groups, and interviews were conducted throughout the county with approximately 1,500 employees. All employees were asked to complete Evergreen Solution's Job Assessment Tool (JAT). Consultants conducted job analysis based on employee feedback in order to assist with the creation of a classification plan. A salary survey of local and regional employers was conducted to assess Manatee County's level of market competitiveness. Based on the classification and compensation findings, a new pay plan, as well as policies and procedures, were recommended to the County.
City of Fountain, Colorado: Management Review and Strategic Planning
As part of an ongoing effort to improve the efficiency and effectiveness of its operations and management, the City of Fountain, Colorado, a growing city near Colorado Springs, hired Evergreen Solutions to conduct a comprehensive management and performance review of its operations.
In Phase I, Evergreen Solutions consultants conducted a thorough diagnostic review of the city’s structure, management, and organizational issues. Chief among those was the tremendous growth the city has experienced since the late ‘90s, and which is projected to continue. This growth has led to a strain on limited resources within the city and a need to identify strategic priorities for the future.
In Phase II of the study, the Evergreen Solutions team conducted an in-depth analysis of the city’s overall organizational structure, financial operations, human resources management, public safety operations, public works, and utilities management. The overriding goal of the study was to assist the city in determining where resources needed to be directed to accomplish its goals, where resources were being utilized inefficiently, and the best approach to realign resources to sustain positive community development.
In 2008, the City of Fountain again engaged Evergreen Solutions to facilitate the development of the City’s comprehensive strategic plan. In the context of the plan development, the following major tasks will be completed over a six-month period:
- Conduct Internal, External, and Market Analysis
- Develop City Mission, Vision, and Strategic Priorities
- Develop City Administrative Goals and Objectives
- Develop Budget Linkage Plan
Evergreen Solutions will be responsible for conducting a community-wide outreach program to solicit input, identifying the City’s major strengths and weaknesses as well as core values, and developing a comprehensive plan to address five-year goals and objectives to guide the City and its development.